Pathetic

When I opened the account I was messed around and told to fix my id . The consultant made a fool of me nothing has be done about that complaint . why must someone laugh at me in the branch and say go apply for a new id .

Then I apply for a contract and keep getting declined with no feedback at all . the last time order went to process state and back to the 1st stage . the service is extremely pathetic . i am seeking compensation for my airtime used and wasted and the embarrassment for Saturdays ordeal

I will be logging a formal complaint with the ombudsman tomorrow. my standard sim card is missing i cant even get that replaced .

Still this very moment no feedback received .

This matter will go down in the history books I will get a call Good Friday and still no resolution . I will go ahead and report to the ombudsman instead

Ombudsman complaint

Good Afternoon

On Saturday I called in to mention R399 was deducted from my account and I was unaware out the issue , They advised they will look into it and block card and I said no cause I won't have access to it

The consultant went ahead and did it out of spite . I went to the shop and could swipe for food at the butcher and my card kept on giving an error . I then rushed to the garage and my car got stuck because I could not get funds . I was on a call for almost 2hrs to get this resolved and still now my card is giving i logged a complaint online on hellopeter they giving the standard response its been now 4days almost nothing

I cant even apply for a phone its keep on getting declined no reason at all and sim card cant even get replaced now

Nathaniel Lemour

***

***

Standard Bank

Acc NO : ***

Ombudsman complaint

Good Afternoon

On Saturday I called in to mention R399 was deducted from my account and I was unaware out the issue , They advised they will look into it and block card and I said no cause I won't have access to it

The consultant went ahead and did it out of spite . I went to the shop and could swipe for food at the butcher and my card kept on giving an error . I then rushed to the garage and my car got stuck because I could not get funds . I was on a call for almost 2hrs to get this resolved and still now my card is giving i logged a complaint online on hellopeter they giving the standard response its been now 4days almost nothing

I cant even apply for a phone its keep on getting declined no reason at all and sim card cant even get replaced now

Nathaniel Lemour

***

***

Standard Bank

Acc NO : ***

Thank you to you

How long does it take ? Same story I want a resolution or I just change my bank

Any feedback and resolution

I have spent hours on the phones to fix this and was charged . The embarrassment and especially with my kids involved .

This the only statement " We again , wish to apologize for the breakdown in service received "

Thank you for banking with us .

No one can assure me this wont happen again . I cant even apply for a phone without getting a valid reason why my application is being declined .

Then I must get services like this and accept this statement I will rather change banks and go where I am appreciated and get my service worth

Standard Bank's reply:

08 Feb 2023, 07:52

Hello Nathaniel

We again, wish to apologize for the breakdown in service received

But still not answering any of my questions

compensation for my phone bill
why i cannot apply for a phone with you guys

Good Afternoon

I received 2 calls now which I had to cut both before I lose my calm . Your mobile team does not understand their own product no where does it show it will be vetted on your application . i did the entire application again with the consultant and explained to him their is now where it says . my order goes to order processed and then declines . False advertising CPA Violation I have recorded the process .

Then the east gate manager calls me ask me questions like am i sure am i not mistaken so i am a **** but the shops i was in all have recordings of me being their . I will not win with standard bank .

then comes my airtime who will reimburse me .

standard bank sim card .

Our company banks with standard bank got my staff to open accounts with you . will look for another bank

Literally one week . I can opt by giving training for free as i have my own call centre

call me with resolutions and not problems .

Your service utter disgraced to call yourself a bank .I have asked capitec and fnb to come our offices so we can close 1500 standard bank accounts.

I got no resolution on my banking issue and on my mobile issue . i must accept this mediocre service the ombudsman will deal with this that i assure you

Wow 6 March 2023 no feedback to date . Utterly disgusted by this elite bank ******* service