SR
Suresh R

1 reviews | Active since Jul 2012

22 Jun 2015, 12:41

Pathethic Service : Standard Bank Home Loans !

I app**** online for a Bond switch to Standard Bank on 08/04/2015. A home loan agent called on 13/04/2015 and approved a bond for R1, 100,000. I only requested R350,000. I submitted documents on 16/04/2015 and the bond was approved 22/04/2015 as confirmed by two (2) agents. I queried the incorrect address on the property to be bonded .No property evaluation was done before bond approval. The agents confirmed the address would be corrected by the Attorneys during bond registration. I was contacted by De Wet - van der Watt Attorneys on 28/04/2015 to submit and sign bond registration docs. After several visits to the attorneys, the docs with the updated address details were submitted to Std Bank on 25/05/2015. On 15/06/2015 I received a decline on the bond - reason: bond approved on an incorrect address. This is totally unacceptable as this was Std Bank's error. I am now liable for the legal costs and the cancellation of the bond with my previous bond company. I cancelled approved applications with Nedbank and FNB as I wanted to switch totally to Std Bank. Std Bank HL has acted in bad faith and left me in bad predicament. Never will deal with Std Bank again - *********** and unfair !

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Replies (1)
Standard Bank
Standard Bank's reply22 Jun 2015, 15:16
Official
Hello sramdial,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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