Pathethic service by a stupid Prestige Banker!!!!

Hi, I requested from Std bank for a temporary OD increase for 3 weeks so that 3 debit orders of my account would be honoured and not returned. I was advised by Selina to contact the \What matters team"as a Prestige customer. I logged this request and the consultant advised that he would log such request and I should take it up with my Prestige banker on my request from a credit perspective. He further advised that any debit order would only be returned as unpaid after 3 days. This was certainly not the case. I chatted to Selina and she advised that needs to speak to the branch manager. She came back with some silly option to consider but I also disputed the fact that I don't know why I am even dealing with Glenwood when my branch should be Sandton City. She advised that there is nothing she can really do on her side (what a joke of service) and would refer the matter to Sandton City. No one called me from Sandton City to honour my request and today (not even 3 days after debit order)"