Patetic service

This is the 2nd time im lodging a complaint against STD Bank.After my 1st complaint ,i received feedback on this medium that someone will call me.This was a week ago.Then sent an email to the Complaints Resolution Center and once again received an automated email saying my query is being investigated.Ironically i did not specify my query on here ,i asked to be called - what are you guys investigating?<br> <br> I want someone to pick up the phone and call me to discuss -how difficult can this be?<br> <br>