1 reviews | Active since Aug 2016

30 Aug 2016, 13:56

Password reset charge

<p>New bodycorporate account. Contacted bank to have it setup. Forgot password and is now advised that a charge applies for reset as per their T&Cs. I find this unacceptable as this is a new account, only contact has been for setup.</p>

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Replies (1)
Standard Bank
Standard Bank's reply30 Aug 2016, 16:04
Official

Good day Juan Eunson

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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********** (fax)

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