Passport collection services at Standard Bank

I have ordered a passport for my daughter. The on-line process is easy. But the website only offers appointments at the bank two to three weeks in advance. I reside in Centurion, but I work in Rosebank and to get to the Branch at any one of the time slots I am able to select (09h00, 11h00 and 14h00) is virtually impossible. I am unable to change the selected branch of collection on-line. The Standard Bank Call Centre cannot/will not provide the number of the branch and they can allegedly only transfer a call. I have been cut off so many times, I cannot count it anymore. Or the phone just rings. E-mails to Standard Bank are not responded to.