Passport application at Standard Bank a nightmare!!!!!!!!!!!!

Standard Bank promotes that their clients can complete passport and smartcard ID applications at its branches however the system never allows you to book a timeslot. When going to the branch, the staff are most unhelpful as well, they just told us to keep trying. A complete waste of time. Standard Bank did not even offer to assist me. It seems that we are better off going to home affairs, at least the staff there try to assist as best as they can.