1 reviews | Active since May 2022
Passing the security verification test
I have yet again been extremely frustrated when going through the verification process. The question that always trips me up and for which I do not know the right answer is "Who was your last employer?" I became a freelance consultant/contractor in 1990 - 36 years ago. In the intervening years some of my clients chose to treat me as an "employee", deducting PAYE and issuing me with IRP5's. It could well be that the acceptable answer to the question is one of these customers. So, I offer a few names that I can remember only to be told by the operator that it is not an acceptable answer. And sometimes they then tell me that I have failed verification! At other times it seems that, because I give acceptable answers to all the other questions, I pass verification even though I failed on the previous employer question.
What I would like to know is why, having passed verification, the operator can't tell me what the acceptable answer is to the previous employer question. I would then remember the answer and pass future verifications with ease.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for taking our call.
As discussed, please note that we will contact you at 2:00 PM.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
As discussed, please note that we will contact you at 2:00 PM.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
As discussed, we would like to clarify that for security and privacy reasons, our bankers are not permitted to confirm, disclose, or guide clients toward specific verification answers, even after successful verification.
Providing such information would compromise the integrity of our security controls and could potentially expose client accounts to risk.
We have also implemented additional security measures that our consultants can use, including SMS authentication and In-app based authentication, to support a secure and smoother verification process.
Should you have any further questions, please feel free to contact us.
Kind regards,
Standard Bank Hello Peter Team
***
Thank you for taking our call.
As discussed, we would like to clarify that for security and privacy reasons, our bankers are not permitted to confirm, disclose, or guide clients toward specific verification answers, even after successful verification.
Providing such information would compromise the integrity of our security controls and could potentially expose client accounts to risk.
We have also implemented additional security measures that our consultants can use, including SMS authentication and In-app based authentication, to support a secure and smoother verification process.
Should you have any further questions, please feel free to contact us.
Kind regards,
Standard Bank Hello Peter Team
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