Passing the buck while *****ing your bucks

I recharged using internet banking and purchased R150 Cell C airtime and in error typed in *** instead of *** My account was debited when the airtime was not loaded I realised my error.<br> <br> *** turned out to be an invalid number and a query was logged with Standard bank which was supposed to be resolved within 48 hours. After a week and a half I called them as I still didn't get any feedback ????!!! I thought it was your company's motto to put the customer first!!! Then to my amazement I was told that my query was closed on the same day I logged it with no resolution or comment provided??? How can it be resolved when I am sitting out of pocket of R150??. . . I then re logged the same query -after 2 weeks of no feedback being received I called your again and at which point I was told again that my query had already been closed and I need to call Cell C directly and they informed me that only my bank has the authority to have debits reversed.<br> <br> Why was I only told the second time to contact Cell C. Your affiliation is with CELL C as I paid YOU not Cell C for the airtime, so please can YOU liaise with them to get this resolved by the end of this week.<br> <br>