Passing the buck central

Bought a house jointly , sold my portion , got my policy and cession returned . Lost them in moving premises . Have tried on and off for 4 years to get the cession removed from Standard bank . Nobody will stand up and actually help with this problem . I have approached branches , was told I should go to the hub . I went there and was told the main hub has moved to Johannesburg . Spent a lot of time trying to get someone to help me via telephone , but was bounced around from person to person and from department to department . Went to Johannesburg to head office , but phoned for directions and was told I cannot go in and must do this via the call center .<br> I am now really angry .I know I am at fault for losing these documents but if the letter was sent to me then , why can it not be located and reprinted and sent to me . <br> Is there anyone from this bank willing to actually stand up and deal with this situation ?