Passing the buck

Item: Standard Bank
Rating: 1
Author: Andrew N

Good day,

I app**** for a payment holiday on my personal loan on the 17 August 2020 and I still haven't gotten any feedback. I called on the 26 August 2020 and the girl I spoke to said they are escalating it and I should get feedback in two (2) day. Still nothing.

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

28 Aug 2020, 13:11

Dear Andrew

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply28 Aug 2020, 13:11

Official

Dear Andrew

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial

14 Sept 2020, 10:37

Dear Andrew Ndlebe

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply14 Sept 2020, 10:37

Official

Dear Andrew Ndlebe

Thank you for posting your comments.

Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.

Kind regards

Clint Petersen
Complaint Resolution Centre
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