1 reviews | Active since Apr 2009
Passed around without any feedback or communication
We have a family trust with a property. My dad was the contact person on the homeloan account. He passed away. I am the executor of his estate and manage the admin of the trust as a beneficiary. I need access to the statements of the homeloan and also to change the debit order details as we have changed banks for the trust. After spending hours on end being transfered from homeloans to deceased estates to trusts and being advised to rather email transact I received no assistance or feedback. However my mother received an sms today that the account will be closed in 2 hours. What the hell is going on? Why would you close an account without proper communication or a reply to my email. I need urgent feedback now!
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***