GM
Grant M

1 reviews | Active since Sept 2016

12 Sept 2018, 15:24

Pass the buck as per usual.

I recently dealt with a "set off" issue and the manner in which the bank pompously dealt with it I am appalled at! Then for the buck to be passed constantly appals me. I have escalated this issue and looking forward to a swift and favourable response.

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Replies (2)
Standard Bank
Standard Bank's reply12 Sept 2018, 16:22
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply18 Sept 2018, 08:54
Official

Dear Grant McPherson

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that this matter has been attended to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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