SC
Stefanie C

1 reviews | Active since Feb 2020

07 Feb 2020, 11:16

Part of The problem with South Africa

Standing at the so called “service bar” at the menlyn branch.

I have been here for 1h30 in the same spot. There is only one teller open, she has been helping the same person for 90 full minutes so far...

The teller is helping a woman with a cheque book that has been lost in the system... get this and are charging her for another one although it’s not her fault it is missing.

There are 3 stations and at this time of day ALL of them should be open. There are 20people in the queue behind me. I have counted 9people who have left as well.

I will be closing my accounts and moving my personal and business accounts to another bank. It’s why I’m still waiting in the queue. I have had enough.

My husband will be moving all 3 of his accounts as well. Standard bank is part of the problem... South Africa deserves better than this

0
Replies (1)
Standard Bank
Standard Bank's reply08 Feb 2020, 03:07
Official
 
Hello Stefanie
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
 *** 
*** (fax)
 ***