ES
Elanza S

1 reviews | Active since Mar 2015

06 Mar 2015, 12:24

Panel of Attorneys

Standard bank home loan. After inquiring about the discount with Solia we were told that Andre doesn't give discounts when we buy thru an agent & therefore we need to negotiate with the agent who has sold the place to drop his (agents) commission..... Correspondence is also a huge concern. Living in Centurion & we need to travel to Kolonade all the time is just an inconvenience for anybody who has a full time job & two kids. Incorrect information given to the customers a huge problem. We are told Std bank takes 3 days to authorise fica documents & now we are told 5-7 days.<br> Is this the type of service Standard Bank wants to relate them to? A new customer of Standard Bank & not a satisfied customer at all....<br>

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Replies (1)
Standard Bank
Standard Bank's reply06 Mar 2015, 15:46
Official
Hello 3lanza,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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