PAMENT MADE INTO A CLOSED ACCOUNT NOT REJECTED

I am surprised that a big bank like Standard bank doesn't reject funds when they are paid into a wrong account. I made a transfer on the 25/02/2024 to a closed account and when I called them I was advised that it will reject in 24hrs. In 24hrs I called again and I was told 72hrs now. When I called again I was told to fill in a recall form which was going to charge me a fee. Please mind that this is not the 1st payment I did, it happens that I made the same payment in May 25th of 2023. That payment is still sitting at Standard suspense account and they are refusing to assist me with my money. these funds were no credited into a wrong account, they were credited into a closed account. the funds should have rejected automatically. on the 2nd a consultant logged the request of which when i follow up on Tuesday those logs are closed with no resolution. What does Standard Bank take us for. I know I might not have millions but we deserve the same treatment as we also provide you with the service.