Painful and sad service you pay for.

My worst and painful experience trying to renew my credit card that expired.Two weeks ago i had to go to a Standard Bank branch to renew my card as it expired and was told to bring a proof of address to FICA again after waiting in a Que for 45 minutes.Today i first took my proof of address to another bank to collect my awaiting card and had no problem and had some time decided to go over and submit a copy of the proof of address to apply for my expired card with Standard Bank but again had to wait another 45 minutes before being helped by a consultant after signing a few documents was told they dont accept my proof of address and i can email or bring another.The Que was so long that i became aware that the old people was standing there while there was staff walking around and nobody cared as this institution advertise all the time about how much the care about they paying customers to move forward.I was shocked i have to come back and then wait another 7 days to collect my card .Do all banks or the consultants us different methods to FICA customers .The consultant serving me had a dont care attitude actually i saw staff chatting in corners nobody cares .Standard bank practice what you pay to preach and please teach your staff to be compassionate and have empathy for the poor old paying customers complaining under their breath tired people waiting for your love and service for 45 minutes or more .