MM
Maserole M
1 reviews | Active since Jan 2020
30 Jan 2020, 09:56
Paidup letter
I have been requesting for a paid up letter since may 2019 Till today I am not assisted, they always give me false hope saying they will send an email within 5 or seven working days.without receiving anything and when I call back the agent will tell me that my request has been escalated to someone else or send to admin.or I should send an email for my request.
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Replies (2)
Standard Bank's replyOfficial
30 Jan 2020, 11:45Hello Maserole
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply30 Jan 2020, 11:45
Official
Hello Maserole
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's replyOfficial
17 Feb 2020, 11:50Dear Maserole Modiba
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Re****ion Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Re****ion Centre
***
Standard Bank's reply17 Feb 2020, 11:50
Official
Dear Maserole Modiba
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Re****ion Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Re****ion Centre
***