MS
Maria S

1 reviews | Active since Feb 2015

05 Jul 2018, 17:46

Paid Up Letter with zero balance and Credit Bureau profile updated

Hi, I had a Credit Card with Standard Bank which was handed over to MBD for collections. I paid MBD in full an amount of R28, 465 last year on 2/05/2017. I now need a paid up and zero balance letter as they have failed to update my Credit Bureau profile since then. I am now listed and have been wondering why my credit score has not been improving since. I have been given a run around between Standard Bank and MBD and all I need is my letter and my profile to be updated. Please help

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Replies (1)
Standard Bank
Standard Bank's reply06 Jul 2018, 09:07
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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