TT
Tshepo T
1 reviews | Active since Mar 2018
12 Dec 2018, 14:56
Paid up letter not received and bad callcentre service
We have been to this bank 2 weeks ago , to request our paid up letter. I call the callcentre where i received rude agents..i sent the complaint to Standard bank, with no response till this day. No one has called to make follow to the complaint made...im just looking for our paid letter and our vehicle papers...this account was settled almost 4 or 5 years ago.
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
12 Dec 2018, 16:10Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply12 Dec 2018, 16:10
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
13 Dec 2018, 15:12Dear lerato tshotetsi
Thank you for posting your comments.
I refer to my email response on the 27 November 2018 advising you that the account holder needs to contact the bank and request for the paid up letter.
Kind regards
Colin Kriel
Complaint Resolution Centre
***
Thank you for posting your comments.
I refer to my email response on the 27 November 2018 advising you that the account holder needs to contact the bank and request for the paid up letter.
Kind regards
Colin Kriel
Complaint Resolution Centre
***
Standard Bank's reply13 Dec 2018, 15:12
Official
Dear lerato tshotetsi
Thank you for posting your comments.
I refer to my email response on the 27 November 2018 advising you that the account holder needs to contact the bank and request for the paid up letter.
Kind regards
Colin Kriel
Complaint Resolution Centre
***
Thank you for posting your comments.
I refer to my email response on the 27 November 2018 advising you that the account holder needs to contact the bank and request for the paid up letter.
Kind regards
Colin Kriel
Complaint Resolution Centre
***