NB
Nicole B

1 reviews | Active since May 2016

05 Dec 2024, 17:18

Paid up letter issues

I have asked numerous times for a paid up letter for my loan account i had the same issue with my deceased husbands account i need this letter urgently so i can get my clearance certificate emails given to me get rejected i need urgent assistance

0
Replies (2)
Standard Bank
Standard Bank's reply05 Dec 2024, 17:30
Official
Good day Nicole,

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 Dec 2024, 10:01
Official
Good day Nicole, 

Thank you for allowing us the opportunity to turn your experience with us into a positive one. 

Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

Should you need any further assistance, we’re always here to help. 

Kindest regards
Standard Bank Hello Peter Team 
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