Paid up letter

Item: Standard Bank
Rating: 1
Author: Tladi K

I'm very disappointed at the poor service I've received at standard bank, I requested a paid up letter since the 15th of November was told it would take 5 business working days. Went there today now I'm being told I must wait another 5 business working days? I want is just a paid up letter nothing else. The level of service there is very poor I'm even thinking of closing down my account

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Replies (2)

Standard Bank's replyOfficial

23 Nov 2019, 05:08

Hello Tladi,

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply23 Nov 2019, 05:08

Official