Paid up letter

This is insane I have spend nearly 3 hours on the phone yesterday and again today then got told to go to the branch which I did to obtain a paid up letter i very urgently require but, no one can assist in a paid up letter then phone the call center again and speak to a girl vuyi whom refused to let me speak to her team leader and yet no paid up letter!!!!!!!! this is really the worst service I have ever received.

THE call center agents transfers you from one to the other and when you ask to speak to a team leader you get placed on hold for more than 30mins.

Will never use this bank again.

Thank you vuyi (ref ***) for your *** service.