Paid up letter

I am appalled at the shocking service from Standard Bank credit card legal division.

I paid up a credit card which had been handed over to MDB. I then received a paid up letter from MBD, which i was advised by Standard Bank to forward to ***, which i duly did 20th of May 2022 for them to update the account and provide me with a paid up from Standard Bank stating that the account has been paid up and updated.

I followed up on the 24th of May and spoke to Tshepiso, who advised she will follow up on the matter, and gave me her email address. I forwarded the same paid up letter to Tshepiso on her email of *** to no reply till today. Not even an acknowledgement email!

Standard Bank, can i just have my paid up letter, as i explained to all the consultants i am in the process of something and need that letter ASAP!