Paid Up Letter

im sending this complaint of behalf of my husband whos been struggling t get help from standard. he had a loan with standard bank which he paid full few months back and he was offered a seetlement discount and R700+ was paid and we have been emailing the proof of payment for months to [Email Removed] and been calling with no help nor joy. last week we contacted your call centre and we were told the payment does reflect however in order for him to get paid up letter and his ITC be update he must go to the branch. yesterday he went to the branch and was assisted by ZOLISE who then called your client services and spoke to Zaihira who then said she know nothing about the payment not helpful at all and she dropped the call. all that we want is for standard bank to send us a paid up lettter and update his ITC as now this is affecting us as we want to buy a house. the service we getting from you client services is pathetic. i want a suprior to call me and provide help please, contact me for his personal details