Paid up letter

Absolutely shocking service from Standard Bank! After i logged a complaint on Hello Peter, their card legal department was prompt to reply to my email and advise i will be contacted in 24 - 48 hours.

That was on the 1st of June and today is the 7th and i have still not received a single phone, or better yet, the letter i requested from them.

To top it all off, i received an SMS yesterday stating service request *** has been closed. How can a service request be closed when i have not been assisted? I honestly do not know what is difficult about sending through a letter, and i see now my last option is to escalate the matter to the ombudsman