PAID UP LETTER

Good day i recently paid up my loan with standard bank which was at their recoveries department. I paid it on Wednesday the 2nd phoned them every day since and spoke to Andy on Friday requesting a paid up letter which i was assured would be emailed to me within 24 hours; Monday latest. I phoned again this morning where i was adviced that this process actually take 7 working days. And was told by the very clever consultant to wait as it is going to the admin department. When asking to speak to a manager was placed on hold until i eventually hung up. My question is WHO train these fools sitting behind the phone. How does one tell u something and the other another. When am i getting my paid up letter R27937 in January is no joke. I need that letter as in yesterday. Please anyone??? Nicole Abrahams ********** 136088 **********