TM
Tshepo M

1 reviews | Active since Mar 2018

20 Aug 2018, 09:44

Paid up letter

I paid up my loan with standard bank in 2017 August till today I'm struggling to get a paid up letter they been taking me from pillar to post till today and the account still appears as active with credit Bureaus ********** 387/ ********** 391

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Replies (2)
Standard Bank
Standard Bank's reply20 Aug 2018, 16:09
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre


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Standard Bank
Standard Bank's reply22 Aug 2018, 09:26
Official

Dear Tshepo Mathiba

Thank you once again for posting your comments.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen'

Complaint Resolution Centre

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