Paid Up letter

<p>Obviously I am wasting my time doing this. I mean, a few weeks ago I complained here, received an email and was told I will have feedback in 2 days...well needless to say the service is non exciting and I am still waiting!!!!!!!!!</p> <p> </p> <p>So eventually, after the call centre could not give me a settlement letter or amount (Call centre and branches most probably work on different systems), I had to go to the branch. I mean, that is why we call and wait…to be told that we must go to the bank in person!</p> <p>Got the letter and IMMEDIATELY SETTLED the account.</p> <p> </p> <p>Now, I go back to the Branckenfell Branch…All I want is a letter to confirm that the account is paid up….BUT…WAIT FOR IT….<br /> Now I apparently must go and see a consultant?????????????????????????</p> <p>For a paid up letter?????SERIOUSLY?????</p> <p> </p> <p>It is like all departments are so lazy that every request is transferred to someone else.</p> <p> </p> <p> As I paid the settlement, I will NOT pay a cent for any additional admin fees due to your incompetence to close the account as requested.</p> <p> </p> <p>All I want is proof that the account is PAID UP…</p> <p>TO DIFFICULT? </p>