Paid-Up Bond Not Cancelled – No Assistance from Deceased Estates Department

STANDARD BANK.......

My late father had a home loan with Standard Bank. He sadly passed away, and my mother subsequently settled the outstanding bond in full.

Since 2025, we have been struggling to have the bond officially cancelled. Despite the account being fully paid up, the cancellation has not been processed.

We have attorneys involved, and both our attorneys and I have repeatedly emailed the Standard Bank Deceased Estates Department as instructed. We receive no response, no acknowledgment, and no action. It has been complete silence.

Most recently, my mother went into a Standard Bank branch in person to try and resolve the matter. She explained that the bond is fully settled and that we have been emailing the deceased estates address with no response. The only assistance she received was to be told- again - to email the same deceased department email address we have already contacted multiple times without success.

My mother is a widow and pensioner, who has already gone through the trauma of losing her husband. She has done everything required, including settling the bond in full, yet she is still being sent in circles with no accountability and no resolution.

It is unacceptable that a paid-up bond cannot be cancelled after this length of time, especially when dealing with a deceased estate.

Standard Bank WHY?