BS
Blaze S
1 reviews | Active since Sept 2010
14 Oct 2019, 11:03
Paid up account but Standard Bank hasn't updated my record!
We have paid up our homeloan outstanding balance in August 2019. Standard bank issued us a paid up letter.
I have been trying to contact their legal department to find out when will they update the records on Credit Bereu but no one is able to assist.
The account reflect as active on Credit bereu, this is seriously affection my credit scores whenever I apply for credit. I need this sorted please.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
14 Oct 2019, 12:46Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply14 Oct 2019, 12:46
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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***
***
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Standard Bank's replyOfficial
29 Oct 2019, 11:37Dear Precious
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply29 Oct 2019, 11:37
Official
Dear Precious
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been attended to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
BS
Blaze S's updateReviewer Update
08 Nov 2019, 08:15Dear Clint
On 5 November I called the credit Bereu and they confirmed that no communication was received from Standard bank to update my record. This is getting ridiculous and I cannot keep on complaining about the same issue for months! As per tour email communication to me, you confirmed that the department dealing with my issue has send an instruction to the credit bereus to update my record but it is not done. This is poor service!
On 5 November I called the credit Bereu and they confirmed that no communication was received from Standard bank to update my record. This is getting ridiculous and I cannot keep on complaining about the same issue for months! As per tour email communication to me, you confirmed that the department dealing with my issue has send an instruction to the credit bereus to update my record but it is not done. This is poor service!
BS
Blaze S's update08 Nov 2019, 08:15
Reviewer Update
Dear Clint
On 5 November I called the credit Bereu and they confirmed that no communication was received from Standard bank to update my record. This is getting ridiculous and I cannot keep on complaining about the same issue for months! As per tour email communication to me, you confirmed that the department dealing with my issue has send an instruction to the credit bereus to update my record but it is not done. This is poor service!
On 5 November I called the credit Bereu and they confirmed that no communication was received from Standard bank to update my record. This is getting ridiculous and I cannot keep on complaining about the same issue for months! As per tour email communication to me, you confirmed that the department dealing with my issue has send an instruction to the credit bereus to update my record but it is not done. This is poor service!