EP
Ettiene P
1 reviews | Active since Jan 2016
20 Jun 2025, 10:48
Paid off student loan over deducting & cannot close
Ongoing struggles to resolve closure of a student loan account. Loan paid off months ago + over debited on the last repayment. Then still deducted a monthly fee for something that was paid off.
Can't get the money back that was over debited and the student loan account reopened even after visiting a branch.
The branch had lots of issues with their system as well. Took almost 2 hours just to close the loan account which was successful but then also not successful afterwards.
Can unfortunately not spend any more time at branches as it takes an unexplainable amount of time and no work = no pay.
A very good reminder to not do any business with standard bank.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Jun 2025, 10:51Good day Ettiene,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply20 Jun 2025, 10:51
Official
Good day Ettiene,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards,
Standard Bank Hello Peter Team
***
EP
Ettiene P's updateReviewer Update
20 Jun 2025, 10:57Unfortunately this has been ongoing and does not get resolved. I have given up and made peace that I will not get back the over deducted money and since the loan account re opened by itself after spending almost another 2 hours to try and get it closed, I will not be held responsible for any monthly fees whatsoever.
EP
Ettiene P's update20 Jun 2025, 10:57
Reviewer Update
Unfortunately this has been ongoing and does not get resolved. I have given up and made peace that I will not get back the over deducted money and since the loan account re opened by itself after spending almost another 2 hours to try and get it closed, I will not be held responsible for any monthly fees whatsoever.
Standard Bank's replyOfficial
20 Jun 2025, 11:15We understand how important this matter is to you and assure you that it is being taken seriously.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
Standard Bank's reply20 Jun 2025, 11:15
Official
We understand how important this matter is to you and assure you that it is being taken seriously.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***