PAID MONEY INTO AN INVALID ACCOUNT, STD BANK STILL CANNOT REVERSE MY MONEY!!! OVER R7000!!!!

<p>On 29/08/2016 I paid R7571.27 into FNB account nr, settled a loan. next day I realised it should have been African Bank! called STD bank, consultant told me I must wait till next day because my money will be automatically reversed into my account. on 02/09/2016 I called STD bank again, I was advised to complete a Payment recall form, of which their fee of R290 will be deducted from my account. the next day the R290 is debited from my account but I was also told that they might not be successful.</p> <p> </p> <p>From: Masoeu, Gideon G On Behalf Of TPS Bureau Services Recalls<br /> Sent: 05 September 2016 08:35 AM<br /> To: Motseki, Tshepiso TE ********** /> Cc: Banda, Thandi T ********** Hill, Jannicke J ********** James, Jerobeam J ********** Godfrey, Candice CC ********** /> Subject: RE: Please assist with a trace and recall </p> <p>Good day <br /> We acknowledge receipt of your recall. <br />Jannicke Hill (ref 105328) is attending to your request and the turnaround time for this recall will be approximately 48 Hours for Standard Bank and 3- 5 business days for Agent Banks. Depending on complexity or any delay in the Agent Bank’s response this may result in an extended turnaround time and possible decline to your recall request.</p> <p>The charge applicable for such a recall is R290.00 per item.</p> <p> On 22/09/2016 I followed up and rcvd response account number invalid:</p> <p>From: Charmaine Frantz <br /> Sent: Thursday, September 22, 2016 1:17 PM<br /> To: 'Hill, Jannicke J'<br /> Cc: 'Motseki, Tshepiso TE'<br /> Subject: RE: Please assist with a trace and recall</p> <p>Good day Jannicke,Thank you so much for your response.If I am understanding this correctly, does this mean my money cannot be traced and reversed back in my account? Due to the fact that the account number used is invalid? If the account number is invalid, was the money not supposed to be reversed automatically back into my account after 24 hours? Please explain this to me as this does not make any sense to me? I could have understood if the account was VALID and the account holder had withdrawn the money, but this is not the case. The account number does not exist, so where did my money go to?The amount of R7521 cannot have disappeared into thin air, am I right?</p> <p>From: Charmaine Frantz <br /> Sent: Monday, October 03, 2016 9:58 AM<br /> To: 'Hill, Jannicke J'; 'Motseki, Tshepiso TE'; ********** ********** /> Cc: 'Barrymore Frantz | INHOUSE VTM'<br /> Subject: FW: Please assist with a trace and recall</p> <p>Good day,To date I have not yet received a response to below e-mail.Can someone please respond to me with positive feedback? I need my money back in my account please?</p> <p>From: Hill, Jannicke J ********** <br /> Sent: Monday, October 03, 2016 11:14 AM<br /> To: Charmaine Frantz; Motseki, Tshepiso TE; Banda, Thandi T; James, Jerobeam J<br /> Cc: Barrymore Frantz | INHOUSE VTM<br /> Subject: RE: Please assist with a trace and recall</p> <p>Good day Charmaine</p> <p>Kindly note that from the recalls department side we unfortunately cannot assist with the matter any further, the thing would be that the payment gets traced at the nearest std bank branch.</p> <p>Then me and my husband was in the process of applying for vehicle finance, and because of the excellent service we received from this lady, I even asked her if she can assist me:</p> <p>From: Charmaine Frantz ********** <br /> Sent: 19 October 2016 03:05 PM<br /> To: Rodrigues, Heidi HT<br /> Cc: Barrymore Frantz | INHOUSE VTM<br /> Subject: CONTACT DETAILS REQUIRED OF A SERVICE CONSULTANT</p> <p>Hi Heidi,I have to agree with my husband, you have shown true values like accountability, integrity, excellence, etc. Your service thus far has been nothing but smooth, pleasant, professional and really fast! Please don’t think we are “buttering” you up in any way, even if we do not qualify for the finance, your service will be remembered for a very long time!</p> <p>I know this is totally out of your area, but if you can please direct us to someone of your calibre to assist with another problem we have, it will be much appreciated.</p> <p> Just some background: attached e-mails for your convenience.</p> <p> If you know of anyone who can assist us to trace this “lost” money of ours in the bank system, it will mean a lot to us</p> <p>From: Rodrigues, Heidi HT ********** <br /> Sent: Wednesday, October 19, 2016 4:10 PM<br /> To: Charmaine Frantz<br /> Cc: Barrymore Frantz | INHOUSE VTM; Mncube, Sharon<br /> Subject: RE: CONTACT DETAILS REQUIRED OF A SERVICE CONSULTANT</p> <p>Hi Charmaine,</p> <p> WOW thank you so much for the below compliment I really appreciate the humble words thank you J made my day</p> <p>I have asked a lady that works with me to see if we can assist us with the below her name is Sharon, it is out of our work space, but we will try our best to assist</p> <p>From: Whitebooi, Berenice BA ********** <br /> Sent: Tuesday, November 22, 2016 3:21 PM<br /> To: Charmaine Frantz<br /> Subject: RE: Please assist with a trace and recall</p> <p> Hi CharmaineMy sincere apologies that no one has attended to your request as yet. I have once again referred to matter to my team leader and she suggested that you send the email to ********** <p>She also said that you must put the reference number for the request that you have logged.</p> <p> Once again my apologies</p> <p>From: Charmaine Frantz ********** <br /> Sent: 22 November 2016 02:08 PM<br /> To: Whitebooi, Berenice BA<br /> Subject: RE: Please assist with a trace and recall</p> <p> Good day Berenice,Kindly note I have called several times the complaints department and held on for more than 5 minutes. Unfortunately, I cannot hold on that long to be serviced. I do understand the high call volumes….Can you perhaps get someone to call me back please? I am really losing faith in my bank, I do have my bond, vehicle financing plus me and my husband have our bank accounts with STD Bank. I am really starting to consider moving everything to another bank. Since I logged the request to have my money returned to my account, since the 2nd of September….and I have not yet received any help thus far. It’s not even a couple of R100’s but R1000’s which I am waiting for to be returned…..</p> <p>From: ********** ********** <br /> Sent: Thursday, November 24, 2016 3:09 PM<br /> To: Charmaine Frantz<br /> Subject: RE: FW: Please assist with a trace and recall [SR Ref No : ********** 6]</p> <p> Good day Charmaine <br /> It is my pleasure to advice you regarding your email. <br /> Kindly note that I have attached the form that is requested from the below, please fill it in and sent it to the email address provided below <br /> We sincerely apologise for the inconvenience this has caused you. <br /> Kind regards <br /> Adelaide Phasha <br /> Customer Contact Centre E-mail Unit </p> <p>From: Charmaine Frantz <br /> Sent: Monday, November 28, 2016 9:59 AM<br /> To: ********** /> Subject: RE: FW: Please assist with a trace and recall [SR Ref No : ********** 6]</p> <p>Good day,Please advise why should I complete another recall form if I already did? Are you going to deduct another R290 from my account?</p> <p>From: Charmaine Frantz <br /> Sent: Thursday, December 01, 2016 2:56 PM<br /> To: ********** /> Cc: 'Whitebooi, Berenice BA'; 'Motseki, Tshepiso TE'<br /> Subject: FW: FW: Please assist with a trace and recall [SR Ref No : ********** 6] HIGHLY IRRITATED CUSTOMER!!<br /> Importance: High</p> <p> Good day,I have not yet received a response on this?</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p><br /> </p>