CW
Chantel W
1 reviews | Active since Sept 2012
29 Apr 2024, 07:56
Paid in Full letters
Hi
I have been sent from pillar to post getting a Paid in Full letter.
Your departments keep referring me from the one to the other. I want paid in full letters of all my accounts I previously had with Standard Bank in the last 5 years.
I want this today as I have waited 3 weeks already now.
Helpful (0)
Replies (9)0
Replies (9)
Standard Bank's replyOfficial
29 Apr 2024, 08:00Hi Chantel
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply29 Apr 2024, 08:00
Official
Hi Chantel
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards, Standard Bank Hello Peter Team***
CW
Chantel W's updateReviewer Update
29 Apr 2024, 15:23Nice to have automated responses. Still no calls, nor any letters received......
CW
Chantel W's update29 Apr 2024, 15:23
Reviewer Update
Nice to have automated responses. Still no calls, nor any letters received......
Standard Bank's replyOfficial
30 Apr 2024, 14:36Hi Chantel
Thank you for taking our call. As per our telephone conservation our team is still busy with the complaint, and we will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Thank you for taking our call. As per our telephone conservation our team is still busy with the complaint, and we will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply30 Apr 2024, 14:36
Official
Hi Chantel
Thank you for taking our call. As per our telephone conservation our team is still busy with the complaint, and we will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
Thank you for taking our call. As per our telephone conservation our team is still busy with the complaint, and we will provide feedback once received.
In the meantime, we will be closing the matter on our side, but we do hope you will contact us if you still need any assistance. Kindest regards, Standard Bank Social Media Team***
CW
Chantel W's updateReviewer Update
08 May 2024, 08:23Today is the 8th of May and you committed to calling me back last week Thursday with an answer / resolution. I have not received any calls or any letters. Absolutely pathetic !!!!!
If needed and my stuff is not resolved today, I will take this issue further with the Ombudsman as well as write to News 24 of how severely all of this has impacted me.
If needed and my stuff is not resolved today, I will take this issue further with the Ombudsman as well as write to News 24 of how severely all of this has impacted me.
CW
Chantel W's update08 May 2024, 08:23
Reviewer Update
Today is the 8th of May and you committed to calling me back last week Thursday with an answer / resolution. I have not received any calls or any letters. Absolutely pathetic !!!!!
If needed and my stuff is not resolved today, I will take this issue further with the Ombudsman as well as write to News 24 of how severely all of this has impacted me.
If needed and my stuff is not resolved today, I will take this issue further with the Ombudsman as well as write to News 24 of how severely all of this has impacted me.
Standard Bank's replyOfficial
08 May 2024, 08:57Dear Chantel
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience experienced.
Kindest regards, Standard Bank Social Media Team***
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience experienced.
Kindest regards, Standard Bank Social Media Team***
Standard Bank's reply08 May 2024, 08:57
Official
Dear Chantel
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience experienced.
Kindest regards, Standard Bank Social Media Team***
We will follow up with our team and we will be in touch.
Our sincere apologies for the inconvenience experienced.
Kindest regards, Standard Bank Social Media Team***
CW
Chantel W's updateReviewer Update
10 May 2024, 16:19I will be writing to News24 today for all the distress you have caused as to date I still have not had a response nor a call.
CW
Chantel W's update10 May 2024, 16:19
Reviewer Update
I will be writing to News24 today for all the distress you have caused as to date I still have not had a response nor a call.
Standard Bank's replyOfficial
10 May 2024, 17:11Good day Chantel
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 May 2024, 17:11
Official
Good day Chantel
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
CW
Chantel W's updateReviewer Update
13 May 2024, 17:3216 Days, still no response. Please expect an email from Ombudsman with Complain number.
CW
Chantel W's update13 May 2024, 17:32
Reviewer Update
16 Days, still no response. Please expect an email from Ombudsman with Complain number.
Standard Bank's replyOfficial
13 May 2024, 17:45Dear Chantel
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply13 May 2024, 17:45
Official
Dear Chantel
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
We sincerely apologize for the inconvenience.
We will follow up with our team and we will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***