1 reviews | Active since Jun 2019
Paid in full. Confirmed. Now you want more money. Which is it, Standard Bank?
I paid off my vehicle finance account in full. Standard Bank confirmed in writing that my account has no arrears. Now their legal department is telling me I owe more money.
Which is it, Standard Bank?
Your own collections department confirmed zero balance in writing. A day later your legal department claims an additional amount is outstanding with no written breakdown and no explanation. Two departments. One institution. Two completely different answers within a day.
I have been your client since 2017. I have made full payment on this account. I have the proof.
I need three things resolved immediately. Written confirmation that this account is settled in full. My vehicle registration papers. A formal letter confirming closure of this account.
Not in due course. Not when it is convenient. Immediately.
If this is not resolved I will be taking this to the Ombudsman for Banking Services. The public deserves to know how Standard Bank treats clients who pay their accounts in full.
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible and find a solution that works for you.
Our team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
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