Paid in advance but account in arrears

SB sent me a VAF statement in November which reflected only my vehicle repayment amount and not top-up insurance as per usual. I paid this amount unaware that it was not the usual comprehensive amount.<br> <br> I made payment earlier this week for the outstanding top up insurance amount + next month's payment and sent proof numerous times by email.<br> <br> Despite this, I have continually received messages, automated calls and telephone calls from their call centre stating that my account is in arrears. I have repeatedly sent them proof of payment by email, and have called the VAF call centre numerous times to explain. Unfortunately, every time I speak to a consultant I am asked when I will be making payment and have to explain the situation again- so clearly, every person I talk to does not make a note on my profile that I have made payment and sent proof thereof. The last consultant I spoke to Karabo rudely hung up the phone on me when I asked her why my profile was not reflecting that I have paid and have sent proof of payment as I told the consultants I had previously spoken to. I understand it takes time for funds to clear, but is it really so difficult to make a note on my profile?