PAID EXCESS TO SERVICE PROVIDER BUT CLAIM REJECTED LATER - STRUGGLING TO GET MY EXCESS

Hi, We logged a claim with standard for our alarm motherboard stopped working and the technician came the same day and checked the fault and said it is broken and it is a power surge issue and approved the claim, we paid the claim excess, Yesterday Unity Sehlako called from Standard bank and asked me a couple of question regarding the power in our area and the surge and I answered him and after he rejected the claim after I have told him multiple that I work from the office and power can go off during and I wouldnt know but he still rejected the claim. STANDARD BANK CAN GIVE ANY EXCUSE TO REJECT ONES CLAIM and now we are struggling to get our excess back and the insurance department is not helpful at all. After we told them our security gave us a quote, they still sent their ***** service providers. CLAIM NO 24/073960