mK
michael K

1 reviews | Active since Oct 2016

10 Nov 2016, 08:46

Overseas with no access to my own cash

<p>Pathetic!</p> <p>I left for a long overseas trip over a week ago. Prior to leaving I called std bank to inform them I was going away, where to and for how long. I did this because last time I travelled std bank cancelled my accommodation payment and so I had no place to stay because I didn't tell them I was travelling.</p> <p>Ok. So arrive in new country, go to atm and was able to draw 1000 us dollars. Great. Except that my accommodation was 2000 dollars. No problem I was just going to draw 1000 dollars again the next day. Wrong! Big problem. I was declined owing to exceeding limits! How riduliculous but ok. So last night I called std bank call centre told my problem and asked for them to raise my limits. They say they did.</p> <p>All I know is this morning I was unable to draw cash again. This is pathetic. How can I be stuck with out access to my own cash?</p> <p>Someone at std bank. Pls help me...</p> <p>BTW because telkom mobile is also hopeless my phone doesn't work here to please reply via email. Kann.mike @ gmail.</p> <p>Thanks</p>

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Replies (2)
Standard Bank
Standard Bank's reply10 Nov 2016, 09:06
Official

Good day Michael Kann

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply11 Nov 2016, 10:39
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

Thank you for being a loyal custom

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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