sS
serengeti S

1 reviews | Active since Sept 2016

12 Sept 2016, 01:54

Overseas & blocked out of Internet banking........

<p>I am currently visiting New Zealand, and have my money in a Standard bank joint account on which I have signing powers.</p> <p>I incorrectly entered my details & blocked myself out of the interet banking facility.</p> <p>The telephone number that my OTP goes to is in South Africa & not currently working.</p> <p>I have been trying for almost 2 months, through all means of communication possible, email, client service request online, lengthy telephone calls, sending family representtives in to explain the situation in at a branch level, length phone calls to the branch.......each time I get a different reason/story as to what to do.</p> <p>Each time nothing works</p> <p>My money is now tied up in South Africa as Standard bank cannot assist me in re-accessing my internet banking.</p> <p>This has cost me a fortune is calling and other miscellaneous costs....and yet I cannot access my OWN money?</p> <p> </p> <p>What to do?</p> <p> </p> <p>Tanya Hawthorne</p> <p> </p>

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Replies (4)
Standard Bank
Standard Bank's reply12 Sept 2016, 14:01
Official

Good day Tanya Hawthorne

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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sS
serengeti S's update13 Sept 2016, 02:20
Reviewer Update

Good day

Thank you for your reply

I eagerly await your assistance as I need to access my funds urgently

Sincerely

Tanya Hawthorne

Standard Bank
Standard Bank's reply16 Sept 2016, 11:49
Official

Dear Tanya Hawthorne

Thank you once again for your posting.

I refer to my email correspondence and can confirm that this matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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sS
serengeti S's update18 Sept 2016, 06:24
Reviewer Update

Why is everyone still trying to contact me on my SA cellular number which is inoperative???

Can you people not read......i specifically stated that my phone is not in service!

This is becoming absurd!

I need this escalated immediately