1 reviews | Active since Sept 2016
Overseas & blocked out of Internet banking........
<p>I am currently visiting New Zealand, and have my money in a Standard bank joint account on which I have signing powers.</p> <p>I incorrectly entered my details & blocked myself out of the interet banking facility.</p> <p>The telephone number that my OTP goes to is in South Africa & not currently working.</p> <p>I have been trying for almost 2 months, through all means of communication possible, email, client service request online, lengthy telephone calls, sending family representtives in to explain the situation in at a branch level, length phone calls to the branch.......each time I get a different reason/story as to what to do.</p> <p>Each time nothing works</p> <p>My money is now tied up in South Africa as Standard bank cannot assist me in re-accessing my internet banking.</p> <p>This has cost me a fortune is calling and other miscellaneous costs....and yet I cannot access my OWN money?</p> <p> </p> <p>What to do?</p> <p> </p> <p>Tanya Hawthorne</p> <p> </p>
Good day Tanya Hawthorne
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Good day Tanya Hawthorne
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Good day
Thank you for your reply
I eagerly await your assistance as I need to access my funds urgently
Sincerely
Tanya Hawthorne
Good day
Thank you for your reply
I eagerly await your assistance as I need to access my funds urgently
Sincerely
Tanya Hawthorne
Dear Tanya Hawthorne
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Dear Tanya Hawthorne
Thank you once again for your posting.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Why is everyone still trying to contact me on my SA cellular number which is inoperative???
Can you people not read......i specifically stated that my phone is not in service!
This is becoming absurd!
I need this escalated immediately
Why is everyone still trying to contact me on my SA cellular number which is inoperative???
Can you people not read......i specifically stated that my phone is not in service!
This is becoming absurd!
I need this escalated immediately
