MB
Michael B
1 reviews | Active since Sept 2017
12 Sept 2017, 22:41
Overdraft withdrawn
I had an overdraft with standard bank that was bein reduced on a monthly basis by roughly R1500 a month, in July 2017 I received a large once off payment into my account for a vehicle I sold and Standard bank automatically without my knowledge or consent took R25 000 of that lump sum to reduce my overdraft. Since this happened I have been falling behind in paying my standard bank home loan and standard bank student loan. Everytime I contact the call centre I get pushed from Dept to Dept and told that 'It will be investigated'
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Standard Bank's replyOfficial
13 Sept 2017, 05:16Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Best regards,
Standard Bank's reply13 Sept 2017, 05:16
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Best regards,