1 reviews | Active since May 2023
Overdraft service fee **** from standard bank
I'm so disappointed by standard bank, I've been their customer for over 9 years and now they decide become ****** 😡😡 I've on a savings account with them for years with no problems, they recently automatically changed my account to MyMomo account and today I found out that they're charging me R69 for overdraft service fee, I'm confused as to what is this overdraft they're charging me for, I don't have any revolving loans with them, I don't have any overdraft accounts, I don't know what is this overdraft for. I'm thinking of just closing this standard bank account and look for another bank, I can't be ****med by standard bank. They don't even care about how long you've been with them bieng a loyal customer.
Thank you for bringing this matter to our attention.
We understand your concern regarding the fees app**** to your cheque account.
Kindly note that these charges were incurred as the account went into a negative balance (overdrawn).
When this occurs without an approved overdraft facility in place, the system may still process transactions, resulting in applicable fees for the unauthorized overdraft usage.
We appreciate that this can be frustrating and would like the opportunity to review your account in more detail to ensure that all charges were correctly app****.
Our team will reach out to you.
We look forward to providing more clarity.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this matter to our attention.
We understand your concern regarding the fees app**** to your cheque account.
Kindly note that these charges were incurred as the account went into a negative balance (overdrawn).
When this occurs without an approved overdraft facility in place, the system may still process transactions, resulting in applicable fees for the unauthorized overdraft usage.
We appreciate that this can be frustrating and would like the opportunity to review your account in more detail to ensure that all charges were correctly app****.
Our team will reach out to you.
We look forward to providing more clarity.
Kindest regards,
Standard Bank Hello Peter Team
***