Overdraft review fee?????

On 8 Dec 2015 R1 000 was taken from my account for an overdraft review fee. On 15 Feb 2016 another R1 000 was taken for the same reason.<br> <br> 1. No-one ever contacted me about this. How do you just randomly review and take the money without consent?<br> 2. Why twice within two months?<br> 3. This account has been with you since about 1996. The overdraft has been in place for about 15 years. I have NEVER been charged for an \Overdraft review\" in all the years - where does this come from now?<br> 4. The account and overdraft is impeccably run by myself. There has NEVER been any problems.<br> <br> I want my R2 000 back ASAP. I have complained about this via the secure messaging on the Internet bank site. Not a single soul has bothered to respond."