Hellopeter
Share Your Experience
sN
shanice N

1 reviews | Active since Mar 2022

12 Jan 2023, 09:46

Overdraft - payment arrangment

I am customer of the standard bank services for more than 4years and unfortunately ,over the past festive season I have been faced with a lot of financial obligations that have sent my banking account to overdraft of R751.00 . Yesterday I called the bank to make a payment arrangement to pay off funds as I would not be able to afford to pay the money at once. The consultant advised that he would not be able to assist and I have to pay money at once or it will be paid off if I deposited. I am a single mother with overwhelming amount of needs. R750 once off almost 10% of my salary. Its alot to pay unplanned for. I have policies and absolutely enjoy the service of the bank, so I don't want to result in moving or closing account. My request if that we arrange for payment to be paid in instalments. I ask as a long term client that has recommends and applauds the service, even if the account is dropped to a cheaper package as this one is honestly beyond my means. Your urgency to matter would be highly appreciated

0
Replies (8)
Standard Bank
Standard Bank's reply12 Jan 2023, 09:50
Official
Good Day Shanice 

Thank you for raising your concerns with us. 

We have escalated your matter and we can assure you that the relevant team has your query in hand and has prioritized a resolution for you. 

Our team will be in touch with further feedback. 

Kind regards 
Standard Bank Help Centre 
***
sN
shanice N's update13 Jan 2023, 14:21
Reviewer Update
This is follow up , on the query I have put through. Today I visited the Gateway branch in Durban to make a payment arrangement on the overdraft. I have been notified that I have activated the overdraft as its an application therefore I cant make payment arrangement on the account. I have asked if they can degrade my account. I remember that I had authorized mandate for all my debit orders to debit on the last day of the month as I was unsure of my salary date. Yet creditors debited and returned unpaid I have 2 of these that I now have to pay for as bank charges. I dont have this much money. I was under the assumption that mandate is to show bank which dates you authorize creditors to debit account. Why was i asked to approve mandate if creditors can go in whenever they choose and the bank charges me for it. I ask again is there any way around this as i dont have the money to pay this off in one go
Standard Bank
Standard Bank's reply13 Jan 2023, 14:30
Official
Good day Shanice

Thank you for writing back to us.

Our team has been trying to reach out to you.

Please confirm a convenient time we can speak to you.

Looking forward to your response.

Kind regards 
Standard Bank Help Centre 
***
 


sN
shanice N's update13 Jan 2023, 14:32
Reviewer Update
This automated response is so disappointing. Can I actually get someone help

Standard Bank
Standard Bank's reply13 Jan 2023, 14:37
Official
Good day Shanice

Our team will contact asap.

Please  be on the look out for our call.

Kind regards
Standard Bank Help Centre 
*** 


Standard Bank
Standard Bank's reply13 Jan 2023, 15:22
Official
Dear Shanice

We would like to thank you for giving us the opportunity to resolve your matter. 

We are glad we could assist. If you feel moved to do so, please update your rating in line with the service you received. 

If you need any further assistance, please don’t hesitate to reach out to us. 

Kindest regards
Standard Bank Hello Peter Team 
***
sN
shanice N's update13 Jan 2023, 15:32
Reviewer Update
Thank you so much I have received a call from a fantastic consultant and was assisted.
Standard Bank
Standard Bank's reply13 Jan 2023, 15:45
Official
Dear Shanice

We appreciate your compliment and good rating! 

We have sent this feedback to the relevant department and have no doubt that your kind words will make Gorden's day.

Have a great day further!

Kindest regards
Standard Bank Social Media Team 
***