Overdraft Not Closed on ITC

I am writing to raise an urgent concern regarding an overdraft account that was fully settled almost three months ago, yet it continues to reflect as open/adverse on the Credit Bureau (ITC). Confirmation: The letter clearly states that the account “has been settled” and “will be closed and updated with the Credit Bureau,” with a standard turnaround time of approximately 45 days.

It has now been well over the 45‑day period, yet my ITC profile has not been updated, and the overdraft continues to reflect as active or adverse. This ongoing delay is negatively affecting my credit profile and causing unnecessary inconvenience. I kindly request the following:

Immediate closure/update of the overdraft account on your internal system. Urgent submission of the correct updated status to all major Credit Bureaus. Written confirmation from Standard Bank once the update has been submitted and processed.