TT
Takalani T

1 reviews | Active since Nov 2015

12 Feb 2016, 11:35

OVERDRAFT NOT APPROVED

I changed from the Standard bank savings account to the cheque account last year. My company was crediting my salary into my savings account until January this year. I went to Southgate yesterday to apply for an overdraft and it was declined. The reason for this was that I was not using my cheque account like I was supposed to. According to them I only got paid for the month of January 2016. I explained why this was so and that my employers were still crediting my savings account but nothing was done. I am so irritated because the reason I changed to the cheque account was that I knew that I would one day need the money but my bank cannot help me in this regard. I am so disappointed

0
Replies (1)
Standard Bank
Standard Bank's reply15 Feb 2016, 09:09
Official
Hello margolalla,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***