Hellopeter
Share Your Experience
TM
Tsatsi M

1 reviews | Active since May 2018

06 Sept 2023, 09:06

Overdraft No Limit

Standard bank such cruelty! Im unemployment since May this year, August I received my UIF and im being told that because my account was overdrawn by almost R3500 then Standard bank took all of it and no money went to my creditors off this R3500, when I check my statement it shows overdraft no limit which I never agreed to and it also has a fee of R69 by the way….I cannot pay R3500 to Standard bank for NOTHING especially that im working, why is it that we are not advised of such consequences when we agree to taking up a cheque account I WANT MY MONEY BACK! My creditors are breathing down my neck and threatening to take back the goods!

0
Replies (11)
Standard Bank
Standard Bank's reply06 Sept 2023, 09:19
Official
Good Day Tsatsi

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards 
Standard Bank Hello Peter Team 
***
TM
Tsatsi M's update06 Sept 2023, 09:31
Reviewer Update
You better attend to this as quickly as possible as I’m willing to give bad reviews all over social media and also take it up with the National consumer commission.
Standard Bank
Standard Bank's reply06 Sept 2023, 09:36
Official
Good Day Tsatsi

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.

Kind Regards 
Standard Bank Hello Peter Team
***
TM
Tsatsi M's update06 Sept 2023, 09:49
Reviewer Update
I need a response before COB today so that I also know what to tell my creditors when they call me! I have been a loyal client for over 5 years without fail…R3500 is a lot of money to just take it, it’s daylight ******* , especially now that I’ve lost my job!
Standard Bank
Standard Bank's reply06 Sept 2023, 10:01
Official
Good Day Tsatsi

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
TM
Tsatsi M's update06 Sept 2023, 14:40
Reviewer Update
I still haven’t received the call, only an sms stating a service request number. What must happen next?
Standard Bank
Standard Bank's reply06 Sept 2023, 15:01
Official
Dear Tsatsi

Please note that we have escalated this matter to our team.

Kindly be on the look out for further feedback.

Kindest regards
Standard Bank Hello Peter Team 
***




TM
Tsatsi M's update07 Sept 2023, 11:42
Reviewer Update
I received another service request message stating that my case has been closed and ill be called with feedback and i still havent received any feedback
Standard Bank
Standard Bank's reply07 Sept 2023, 12:19
Official
Hi Tsatsi

We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards 
 Standard Bank Hello Peter Team 
 ***
TM
Tsatsi M's update07 Sept 2023, 14:48
Reviewer Update
I'm still waiting for the call with the feedback!
Standard Bank
Standard Bank's reply07 Sept 2023, 14:51
Official
Dear Tsatsi

We will follow up with our team and we will be in touch.

Please be on the look out for our feedback.

Have a great day further.

Kindest regards 
Standard Bank Hello Peter Team 
***