Overdraft incorrect interest rate charged

<p>Incoreect interest rate was charged on my Overdraft, I went to the Pretoria branch (Chruch square) on Thursday 30 June to log a query.</p> <p>A service request was only logged the next day as the systems were down.</p> <p> </p> <p>Today I called to find out about my service request, and was told that it was due 7 July and that they are not the correct department to deal with this, I need to speak to personal loans, and they then put through to personal loans.</p> <p>Personal loans consultant who tried to assist me then told me that they do not deal with cheque account queries and I need to speak to that devision? But I just did?</p> <p>So who is dealing with my service request?</p> <p>Which department looks after Overdraft on a cheque account?</p> <p>How long am I supposed to wait for someone to assist me? </p> <p> </p> <p>Service request number: ********** 732</p> <p> </p> <p> </p>