KM
Khanyi M
1 reviews | Active since Jul 2018
07 Feb 2019, 10:19
Overdraft Funds Not Released
This past Saturday (2nd Feb) I increased my overdraft limit over the phone with a consultant. It was concluded that as soon as I send my proof of employment to ********** the funds would be released. So we had gone through the whole process over the phone. I emailed the required doc on that day. Again I emailed on Monday (4th Feb). Decided to call today (5th Feb) and was told that the consultant who assisted me would call me back. Still nothing. This is not the first time I’ve had an issue about this. Can this please be resolved ASAP. Posted a complaint on Tuesday and I STILL haven’t been assisted. Completely unacceptable.
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Replies (2)
Standard Bank's replyOfficial
07 Feb 2019, 14:06Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply07 Feb 2019, 14:06
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
11 Feb 2019, 15:13Dear Khanyi Maphanga
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply11 Feb 2019, 15:13
Official
Dear Khanyi Maphanga
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***