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owen T
1 reviews | Active since May 2015
02 Dec 2023, 06:49
Overdraft funds not being released
On Tuesday the 28th I did an application for an overdraft and was approved and accepted the offer. So on Thursday morning I phoned to find out when the funds will be released. Nobody could tell me and it was "escalated". Thursday afternoon I phoned again. No help but "escalated" again. And twice it was "escalated on Friday the first of December 2023. So today is saterday the 02 December.
No documentation is outstanding. Standard bank is just not releasing funds
Helpful (0)
Replies (13)0
Replies (13)
Standard Bank's replyOfficial
02 Dec 2023, 08:07Hi Owen
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Standard Bank's reply02 Dec 2023, 08:07
Official
Hi Owen
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
Thank you for alerting us to this. We have escalated the matter to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards, Standard Bank Hello Peter Team ***
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owen T's updateReviewer Update
02 Dec 2023, 10:52Cool 3 hours later and still nou call or funds. So after I phoned standard bank AGAIN with no info on what is going on!!!
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owen T's update02 Dec 2023, 10:52
Reviewer Update
Cool 3 hours later and still nou call or funds. So after I phoned standard bank AGAIN with no info on what is going on!!!
Standard Bank's replyOfficial
02 Dec 2023, 11:30Good day Owen
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Dec 2023, 11:30
Official
Good day Owen
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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owen T's updateReviewer Update
04 Dec 2023, 11:28This is so sad that nobody can giving me any feedback on what is happening. Everyone at standard bank just esculates the matter and nothing happens.
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owen T's update04 Dec 2023, 11:28
Reviewer Update
This is so sad that nobody can giving me any feedback on what is happening. Everyone at standard bank just esculates the matter and nothing happens.
Standard Bank's replyOfficial
04 Dec 2023, 11:58Good day Owen
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Dec 2023, 11:58
Official
Good day Owen
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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owen T's updateReviewer Update
04 Dec 2023, 17:34Okay it's official. Standard banks telephonic support is useless. Nobody knows what they are doing.
These responses on hellopeter are automated and not real ppl.
I've been struggling since the 28th Nov to get my overdraft funds released. It's been escalated 8 times. Apparently nothing is outstanding but nobody can tell me why the funds are not being released.
This is excellent service from standard bank
These responses on hellopeter are automated and not real ppl.
I've been struggling since the 28th Nov to get my overdraft funds released. It's been escalated 8 times. Apparently nothing is outstanding but nobody can tell me why the funds are not being released.
This is excellent service from standard bank
oT
owen T's update04 Dec 2023, 17:34
Reviewer Update
Okay it's official. Standard banks telephonic support is useless. Nobody knows what they are doing.
These responses on hellopeter are automated and not real ppl.
I've been struggling since the 28th Nov to get my overdraft funds released. It's been escalated 8 times. Apparently nothing is outstanding but nobody can tell me why the funds are not being released.
This is excellent service from standard bank
These responses on hellopeter are automated and not real ppl.
I've been struggling since the 28th Nov to get my overdraft funds released. It's been escalated 8 times. Apparently nothing is outstanding but nobody can tell me why the funds are not being released.
This is excellent service from standard bank
oT
owen T's updateReviewer Update
05 Dec 2023, 14:15So another day has come to an end with no resolution. Today standard bank gave me two missed calls. Both rang 1 second. Couldn't even get my phone out of my pocket before they stopped phoning.
I give up.
I give up.
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owen T's update05 Dec 2023, 14:15
Reviewer Update
So another day has come to an end with no resolution. Today standard bank gave me two missed calls. Both rang 1 second. Couldn't even get my phone out of my pocket before they stopped phoning.
I give up.
I give up.
Standard Bank's replyOfficial
05 Dec 2023, 14:19Hello Owen
We have requested our agent to contact you shortly.
We do apologize for the inconvenienced caused.
Kind Regards
Standard Bank Hello Peter Team ***
We have requested our agent to contact you shortly.
We do apologize for the inconvenienced caused.
Kind Regards
Standard Bank Hello Peter Team ***
Standard Bank's reply05 Dec 2023, 14:19
Official
Hello Owen
We have requested our agent to contact you shortly.
We do apologize for the inconvenienced caused.
Kind Regards
Standard Bank Hello Peter Team ***
We have requested our agent to contact you shortly.
We do apologize for the inconvenienced caused.
Kind Regards
Standard Bank Hello Peter Team ***
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owen T's updateReviewer Update
06 Dec 2023, 10:22Thanks again for NOT PHONING. This is ridiculous
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owen T's update06 Dec 2023, 10:22
Reviewer Update
Thanks again for NOT PHONING. This is ridiculous
Standard Bank's replyOfficial
06 Dec 2023, 10:55Good day Owen
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Dec 2023, 10:55
Official
Good day Owen
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
The matter is being treated as a priority and our team is ensuring that it is resolved timeously .
We will revert with feedback as soon as possible .
We appreciate your patience.
Kindest regards
Standard Bank Hello Peter Team
***
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owen T's updateReviewer Update
06 Dec 2023, 11:26Yeah iv seen this reply a few times. Please scroll to the top. This is the worst service iv ever seen. From the 28th till today the 6th.
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owen T's update06 Dec 2023, 11:26
Reviewer Update
Yeah iv seen this reply a few times. Please scroll to the top. This is the worst service iv ever seen. From the 28th till today the 6th.
Standard Bank's replyOfficial
06 Dec 2023, 11:48Good day Owen
We would like to apologise for the delay in us reaching you.
An agent has been assigned to your matter.
Regards
Standard Bank Hello Peter Team
***
We would like to apologise for the delay in us reaching you.
An agent has been assigned to your matter.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply06 Dec 2023, 11:48
Official
Good day Owen
We would like to apologise for the delay in us reaching you.
An agent has been assigned to your matter.
Regards
Standard Bank Hello Peter Team
***
We would like to apologise for the delay in us reaching you.
An agent has been assigned to your matter.
Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Dec 2023, 09:26Hi Owen
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***
Standard Bank's reply07 Dec 2023, 09:26
Official
Hi Owen
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***
We appreciate you taking our call. We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards, Standard Bank Hello Peter Team***