Overdraft facility approved but no funds released

Hi There

I increased my overdraft Monday 13 November and it was approved and i was told would be available immediately. Today is Wednesday 15 November and still no funds available. Today i made 2 calls to enquire whats happening and had to sit and wait on the phone for about 20 minutes each time waiting for the consultant to resolve the issue. Last night i went to the store under the impression the money is available only to be told at the till i have insufficient funds.

Thank you for putting me in that embarrassing situation.